Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions related to payments, refunds, and billing for services provided by Weber Body Shop. We strive to be transparent and fair in all our business practices.

2. Payment Terms

Insurance Repairs: For repairs covered by insurance, we work directly with your insurance company. You are responsible for paying your deductible (if applicable) and any additional work not covered by your policy. Payment is due upon completion of repairs.

Out-of-Pocket Repairs: For repairs not covered by insurance, we require payment in full upon completion. We accept cash, checks, and major credit cards.

Estimates: All estimates are provided free of charge. A signed repair order is required to begin work.

3. Deposit Requirements

For custom paint work, frame services, and repairs over $2,500, we may require a deposit of 50% before work begins. This deposit is applied to the final invoice.

4. Refund Eligibility

Services Not Completed: If work has not begun on your vehicle, you are eligible for a full refund of any deposits paid.

Partial Completion: If work has begun but cannot be completed due to circumstances beyond our control, you will be charged only for work completed. Deposits will be applied accordingly.

Completed Work: Due to the nature of auto body repair services, completed work is generally non-refundable. However, if you experience issues related to our workmanship, we will correct the issue at no charge under our lifetime warranty.

5. Warranty Service

All repair work is backed by our lifetime warranty. If you experience any issues related to our workmanship or materials, bring your vehicle back and we will correct the issue at no charge. This warranty is our commitment to quality and customer satisfaction.

6. Insurance Claim Disputes

If there is a dispute between you and your insurance company regarding coverage or payment, you remain responsible for payment of our invoice. We will work with you and your insurance company to resolve the dispute, but ultimately the vehicle owner is responsible for payment of services rendered.

7. Cancelled Appointments

We understand that circumstances change. If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Repeated cancellations may result in the requirement of a deposit for future appointments.

8. Abandoned Vehicles

Vehicles left at our facility for more than 30 days after completion of repairs without payment may be considered abandoned. We will make reasonable efforts to contact you. After 60 days, we may exercise our right to lien the vehicle or dispose of it according to South Dakota law.

9. Questions

If you have questions about this Refund Policy or any billing matters, please contact us at:

Weber Body Shop
604 7th Avenue, Britton, SD 57430
Phone: (605) 448-2398
Email: info@nexxtcargo.com